Frequently Asked Questions:

 

Registration / your account

Printing decoration

 

 

Registration / your account

May I place an order without registration ?

You must create an account to place an order. Having an account will make it easy for you to view your order history, track your order, manage your address book, and place future orders.

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How do I register for an account ?

You may register by clicking "Create your account" located at the top left corner of our website and entering your information when prompted

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I registered for an account, but forgot my password. What do I do ?
Click "Forgot your password?" in the top left corner of our website. Enter your Login ID and click "Submit." Click "Forgot your password."
An email will be sent to your email address. The email contains a verification code, you should paste the code in 'the verification code' field  to prove that you are the owner of this account.

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I forgot my username. What do I do ?
Click "Forgot your username ?" a verification code will be sent by email to your address.

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How do I change the information on my account?
You may change the information on your account by clicking at the menu bar 'User control Panel' (this will be only visible after registration/login.

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 Placing an order / samples

What is the minimum quantity to order ?
The minimum quantity is always indicated in the quantity box of the product page (detailed page)

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What is the delivery time ? 
The shipment will take place after 48 hours.
In case this is not possible you will be informed within 24 hours.

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 Is it possible to receive some samples before placing an order  ?
Ofcourse you can receive samples of our products (5 pieces) for free if your company has a valid VAT number.
Otherwise we charge 6-15 Euro depending on your location.

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Payment and shipping questions

How can I pay  ?
U can pay by  :
- Banc transfer (new customers need to pay in advance)
- Paypal.

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Can I pay on 30 days ? 
Existing customer can pay on 30 days for customers located inside Europe.
Customers located outside Europe need to pay with Paypal

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Is it possible to cancel my order ?
It is always possible to cancel your order within 7 days after receiving the order.

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 Can I refund my order if I am not satisfied ?
You have the right to send your order back without any reason - within 7 calenderdays
Transport for your charges. In case you send the order back to us - we only accept if you inform us in advance by email.
The articles that are specially developed or produced for your company can not be send back.

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Do I have to pay taxes ?
In case you have no VAT number we have to charge you with 21% taxes. Companies (located outside Belgium) with a valid VAT number do not have to pay taxes

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What are the handling and shipping charges ?
The shipment is free of charge for orders :
>500 Euro in Belgium
> 1700 Euro in Netherlands, Germany, France, Luxembourg.
> 2500 Euro for UK, Ierland

This is not valid for jars bigger than 250 ml (because of the high volume )
We do not charge any handlings costs.

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Do you ship to the US ?
We have customers all over the world. Please contact us if you have any problems getting a correct price for the transport.

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My country is not indicated on the country list ,what to do ?
Please send us an email using this form.

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 Product information 

Is it possible to have the jars in another colour as mentioned in the webshop ?
As a manufacturer we can make any colour you want.
The minimum quantity will be 5000 - 50.000 pieces depending on the type of jar -please contact us ...
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Can you make a mould for the jar that I am looking for  ?
Yes, this is possible. We have our own mouldshop.
Please contact us...we have very good conditions.
In some cases we make the mould free of charge !
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Printing decoration

What is the minimum quantity for a decorated jar ?
The minimum quantity for a decorated jar or cover is 500 pieces. 
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It is possible to combine different references. For example 4 x 125 pieces = 500 pieces.?
Yes this is possible. In that case we will charge you 4 x 100 Euro.
This is not valid for jars in different dimensions.
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Where can I find prices for printing ?
You can consult the prices for screen printing and foil printing after registration on our site.
Note: we only print on our Luxan serie.
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Can you print my logo in metallic silver of gold ? 
Yes, we can !
We print your logo in metallic silver or gold.
You can watch a movie here of a printed jar (only for registered users)
Click here to registrate
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If you have other question which are not indicated here, then please inform us .
We are glad to help you.

Shipment within 24 hours

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Need to talk to us ?

IIP - Industrial Injection Plastics
(The Jarfactory / De Potjesfabriek) 
Industrial Injection Plastics
Meerbos 14 - 9260 Wichelen 
Belgium 
Tel +32 52 42 33 19

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